Effective Date: 29-April-2026

1. Introduction

Vitalia Medical Centers is committed to protecting your privacy and safeguarding your personal and health information in compliance with applicable laws, including HIPAA (Health Insurance Portability and Accountability Act).

2. Information We Collect

A. Personal Information

• Name
• Date of birth
• Address
• Phone number
• Email address
• Insurance details

B. Health Information (PHI)

• Medical history
• Diagnoses
• Treatment records
• Lab results

C. Technical Data

• IP address
• Browser type
• Device information
• Website usage data

3. How We Use Your Information

We may use your information to:

• Provide medical care and services
• Schedule appointments
• Process billing and insurance claims
• Communicate with you
• Improve our website and services
• Comply with legal obligations

4. HIPAA Compliance & Patient Rights

We protect your Protected Health Information (PHI) as required by HIPAA.

You have the right to:

• Access your medical records
• Request corrections
• Request restrictions on use/disclosure
• Receive a record of disclosures
• Request confidential communications

5. Sharing of Information

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies
• Billing and payment processors
• Legal authorities when required

We do not sell your personal or medical information.

6. Data Security

We implement administrative, technical, and physical safeguards including:

• Encrypted systems
• Secure servers
• Access controls
• Staff training on privacy compliance

However, no system is 100% secure.

7. Cookies & Tracking

Our website may use cookies to:

• Enhance user experience
• Analyze traffic
• Improve functionality

You can disable cookies through your browser settings.

8. Third-Party Services

We may use third-party platforms (e.g., scheduling tools, payment processors). These providers are required to maintain appropriate safeguards.

9. Telehealth Privacy

Telehealth services use secure communication platforms; however:

• There is inherent risk in electronic transmission
• You consent to these risks when using telehealth services

10. Data Retention

We retain personal and medical records as required by law and medical regulations.

11. Children’s Privacy

We do not knowingly collect information from children without parental or guardian consent.

12. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted with a new effective date.

13. Contact Information

For privacy-related inquiries:

Vitalia Medical Centers

• 1287 N. Semoran Blvd. Suite 300 Orlando, Fl 32807
• info@vitaliamedicalcenters.com
• 407-567-7244